Questions and troubleshooting
Quick answers to common questions, and what to do when something isn't working.
I can't sign inWhat each sign-in message means and how to get back into your account.I didn't get the confirmation or reset emailWhat to check when the email to confirm your account or reset your password doesn't arrive.The link says it has expired or was already usedWhy confirmation, reset and invite links stop working, and how to get a fresh one.My two-step sign-in code doesn't workFix a rejected 6-digit code, and what to do if you lost the phone with your authenticator app.I can't see a page or buttonWhy a menu item, page or button is missing or locked: usually your role in the workspace, sometimes the plan.Plainstamp asks me to set up an office, but my team already uses itWhy you see "Set up your office" or "Page not found" instead of your team's workspace, and how to get in.The invite link doesn't workWhat each invite error means, what to do when the invite email doesn't arrive, and how admins can send it again.Why did my request go to someone else?The reasons a request can end up with a different approver than the one you picked, and how to see who has it.Nothing happens when I tap Snap a receiptWhat to do when the round camera button is missing, the camera doesn't open, or the photo doesn't fill in the form.I'm not getting emails from PlainstampCheck your spam folder, your notification settings and what your admin set, so approval and task emails reach you.Why did my emails stop?If Plainstamp emails stopped for everyone in your workspace partway through the month, your plan's monthly email allowance is probably used up. Here's how to check and what to do.Phone notifications aren't arrivingTurn on phone and desktop notifications for each device, fix a blocked browser, and get them working on iPhone.My calendar isn't showing my tasks or changesWhat to check when your tasks don't show in Google, Apple, Outlook or Samsung Calendar, or a change you made in Plainstamp hasn't come through yet.Why is a bill still open after I paid part of it?Part-paid bills stay on Bills to pay until the whole amount is paid. Here's how to see what's left and finish paying.My totals look wrong after I changed the main currencyWhen you change the main currency, Plainstamp asks whether to convert what you already have. Here's what each choice does, and how to fix totals if amounts weren't converted.The workspace is pausedWhat the red "This workspace is paused" banner means, what still works, and how to get it running again.It says my plan's people limit is reachedWhy you can't invite someone or change their role, and how to free up a seat or get more.Why does everything I add need approval?Who has to send things for approval, when they don't, and why it's set up that way.I can't find a task, bill or transactionWhere things go after they're finished, approved, rejected or sent for approval, and how to track them down.A page says "Something went wrongWhat to do when a page doesn't load, a button doesn't respond or you see an error message.Contact Plainstamp supportHow to reach a real person at Plainstamp, and what to include so we can help quickly.