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I didn't get the confirmation or reset email

What to check when the email to confirm your account or reset your password doesn't arrive.

On this page

Plainstamp's sign-up and password emails usually arrive within a minute. If yours hasn't:

  1. Look in spam, junk, promotions or "other". Search your mailbox for Plainstamp. The subjects are Confirm your email for Plainstamp and Reset your Plainstamp password.

  2. Check the address. A typo in the email means the message went somewhere else. For a reset, use the exact address you signed up with. The reset page says "If … has an account, a reset link is on its way" even if there's no account with that address, so a typo won't show an error.

  3. Wait a few minutes, then ask again. For a reset, go back to Forgot your password? and click Send reset link again. Use the link in the newest email.

  4. Ask your IT person whether your company's email filter holds messages from new senders. Ask them to let email from Plainstamp through.

Didn't get the confirmation email?#

You can have it sent again:

  • Still on the "Almost there" page after signing up? Under the message, next to "Didn't get the email?", click Send it again. The button counts down for a minute after each send, so you can't ask twice in a row by mistake.

  • Closed that page? Go to Sign in and sign in with your email and password. You'll see "Confirm your email first. Check your inbox for the link we sent." Click Send it again under it.

  • Use the link in the newest email. Asking again makes the older links stop working.

  • If the email address was wrong, simply sign up again with the right address.

  • If you still have nothing after checking spam, email support@plainstamp.com from the address you signed up with, and we'll help.

Didn't get the email to confirm a new email address?#

When you change the email you sign in with (see Change your name or email address), the link goes to the new address, with the subject Confirm your new email address. Check that inbox's spam folder. To get a new link, go to Settings, type the new address in Email you sign in with again and click Change email.

Didn't get an invite email?#

When an admin invites you by email address, Plainstamp emails the invite with the subject "Name invited you to workspace on Plainstamp". Check spam and junk for it. If it isn't there, ask the admin to click Email it again next to your invite under Team › Waiting to join, or to copy the link and send it to you themselves. Invites made without an email ("Anyone with the link") are never emailed: the admin has to send you the link. See The invite link doesn't work.

Not getting other emails?#

For emails about approvals, tasks and the morning email, see I'm not getting emails from Plainstamp.