Contact Plainstamp support
How to reach a real person at Plainstamp, and what to include so we can help quickly.
Can't find the answer here? Email support@plainstamp.com. A real person answers, usually the same business day. Customers on the Business plan get priority support.
Before you write#
Search this help center from the box at the top. Many questions are answered in Questions and troubleshooting.
Check with your workspace's owner or admin. Questions about who can do what, approvals or missing access are often quickest to solve inside your team.
What to include#
The email address you sign in with, and your workspace's name.
What you were trying to do, and what happened instead.
The exact wording of any message, or a screenshot.
Whether you're on a phone or computer, and which browser.
Please never send your password or a two-step sign-in code. We'll never ask for them.
Other ways to reach us#
On a paused workspace, the red banner has a Contact support button.
Error pages show the support address too.
Lost your phone for two-step sign-in?#
Email support from the address you sign in with. We'll check it's really you before resetting it. See My two-step sign-in code doesn't work.